CONTACT CENTERS

Today’s organizations rely on a wide range of communication option, and ReadyOne can help manage your channels by providing support across email, SMS/text, web, mobile or social media.

As part of our value added service, we provide multilingual support desks. We all also pass on our geographic benefits to all clients by offering bilingual services in English and Spanish at no additional costs. Multilingual services besides Spanish are staffed as needed.

ReadyOne’s contact center is staffed 100% by AbilityOne certified persons who have significant disabilities. We also actively recruit veterans and veterans with disabilities. We find that our AbilityOne staff, and Military Veterans bring a sense of compassion, and professionalism through real world experiences to each call.

Talk to a ReadyOne representative to get a quote or learn more about our range of services.

Let us take the pain out of cold calling, sales and collections. Our team of call specialists can assist with everything from telemarketing, sales and fundraising to subscription management, account assistance and billing. We’re based in El Paso, Texas, with access to a hardworking, multi-lingual workforce that offer a high level of professionalism at competitive prices.

 

Our Tier 0 support team offers inbound call review, information capture and communication to appropriate in house departments, as well as Tier I scripted or general support that attempts to resolve issues before they are escalated. In many cases, Tier 0 and Tier I support is a cost effective way to improve customer satisfaction and retention.

After reviewing the Tier I information, our service rep will diagnose and attempt to solve issues for your customer through configuration and application review, or remote login. Our Tier II support team offers high level, in-depth troubleshooting and can work directly with both customers (and clients) and vendors simultaneously.

Inbound and Outbound Messaging Services

 

Tier 0 and Tier I Support

Tier II Support

Omni Channel Service

Multilingual Operators

 

AbilityOne Certified Staff

 

Find out more

Our contact center is staffed by experienced, multi-lingual operators and customer service representatives, and we’re able to rapidly scale our resources and systems to fit the support needs for companies based throughout America.

 

ReadyOne’s call center offers: